Terms and Conditions:
Amendment of Terms
We reserve the right to change, modify, add or remove portions of these Terms at any time without prior notice. Please check these Terms regularly prior to using our Website to ensure you are aware of any changes. We will endeavour to advise you of any significant or substantive changes where possible. If you choose to use our Website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and VUP’s rights and obligations to each other.
Limitation of Liability
It is an essential pre-condition to you using our Website that you agree and accept that VUP is not legally responsible for any loss or damage you might suffer related to your use of the Website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the Website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this Website is entirely at your own risk, for which we shall not be liable.
It shall be your own responsibility to ensure that any products, services or information available through this Website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Links to other Websites
VUP Website may from time to time provide on its Website, links to other Websites, advertisements and information on those Websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between VUP and the owners of those Websites. VUP takes no responsibility for any of the content found on the linked Websites. VUP Website may contain information or advertisements provided by third parties for which VUP accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.
To the fullest extent permitted by law, VUP absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. VUP gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our Website or its server is free of viruses or any other harmful components.
Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our Website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its Website or as to their correctness, suitability, accuracy, reliability, or otherwise.
It is your sole responsibility and not the responsibility of VUP to bear any and all costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this Website or any products or services that may be offered through it. It is your responsibility to do so.
Bookings, Confirmations and Cancellations
Appointment bookings can be made in person or via telephone, Website contact form, email, or with our online booking system.
Once an appointment has been added to our Client diary, our booking system will automatically send the Client an appointment confirmation email.
VUP will endeavour to send the Client a courtesy SMS and email appointment reminder three (3) days prior to the next scheduled appointment date. The Client is not required to action this SMS or email should the Client not require a change of appointment time and date. Should the Client require a change to their next scheduled appointment time and date, the Client is required to contact VUP at minimum two business days prior to their scheduled appointment to advise of the change to avoid a cancellation fee.
VUP will endeavour to send the Client a confirmation of appointment SMS to the Client the day prior to their scheduled appointment advising the Client to respond ‘Yes’ or ‘No’ to confirm attendance of the scheduled appointment. The Client is also able to contact VUP via phone to advise of cancellation of appointment.
VUP does not accept appointment rescheduling via SMS. VUP is able to reschedule Client appointments via the following communication methods: in person, phone call, and email.
VUP upholds a Cancellation Policy with cancellation fees incurred for non-attendance without notice (DNA) and late cancellation of all scheduled appointments with VUP. The Cancellation Policy and its associated fees apply to all scheduled appointments and all cancellation and DNA fees are payable by the Client regardless of whom the assigned payer of the attended appointments generally is.
The Client accepts full responsibility for ensuring that they attend their appointment with VUP as scheduled or to provide the required notice of cancellation/reschedule of appointment to avoid the applicable cancellation fee.
It is the Client’s full responsibility to ensure they provide their correct email address and mobile phone number to VUP and update any changes to these contact details with VUP to ensure they receive the email and SMS appointment confirmations and reminders.
All email and SMS appointment reminders and confirmations are provided as a courtesy to help the Client remember their appointment. Whilst VUP endeavours to ensure all Clients receive email and SMS appointment courtesy reminders and confirmations, VUP is released of all responsibility for the Client failing to receive any and all email and SMS appointment reminder and confirmation messages, whether due to technical issue or other reasons.
Fees and Charges
A consultation fee is applied to all face-to-face, video and telephone consultations with the Client or related to the Client (with prior consent). Consultation fees vary depending on the Client’s particular circumstances. VUP will advise you of the fees that will be incurred for your particular requirements prior to your booking of appointment/service. VUP reserves the right to charge applicable additional service fee for service time that exceeds what was scheduled. VUP has the right to change the listed consultation fees at any time. All Clients will be notified via email and in person of any future changes to consultation fees within reasonable timeframe prior to the effective date of the new consultation fees.
Psychological Letter/Report Writing Fees
A letter/report writing fee is applied to all written letters and reports requested by the Client or Third-Party in relation to the Client (with prior consent of the Client). The letter/report writing fee is incurred to the person whom has requested the lette/report. Letter and report writing fees vary depending on the type of letter or report requested. VUP will advise you of the letter or report writing fees that will be incurred for your particular requirements prior to you entering a letter/report writing service agreement. VUP reserves the right to change the scheduled letter/report writing fees at any time for requests not yet entered into an agreement.
Non-attendance of scheduled appointment without notice (DNA) – 100% of full consultation fee
Cancellation or reschedule of scheduled appointment on same day as scheduled appointment – $80.00
Cancellation or reschedule of scheduled appointment two business days prior to scheduled appointment – $50.00
Late Payment Fees
VUP reserves the right to apply a late payment fee of $10.00 to all outstanding invoices that remain unpaid by the specified due date.
Debt Collection Fees
VUP reserves the right to submit the outstanding invoice to Debt Collection Agency for debt recovery following VUP having sent first notice of invoice and second (Final) notice of invoice to the Client via email or post. All invoices sent to Debt Collection Agency will incur an additional fee in addition to the service or cancellation fee, and the late fee. The debit collection fee charged as incurred by the Debt Collection Agency will vary depending on the details of the outstanding invoice.
Debit/Credit Card Details for Payments
VUP requires provision of client/guardian’s debit or credit card details at the time of booking initial or subsequent consultation. VUP will charge this card details provided only in the instance where the invoice amount remains unpaid past the due date. This applies to all services provided including attended consultations, cancellation/no-show fees, reports, and any other services provided. VUP reserves the right to not approve scheduling of service requested if debit/credit card details are unable to be obtained. Your card details provided will be stored in a secure SSL encrypted database.
VUP will provide minimum of two notices Outstanding Invoice to the payee whom is responsible for payment for the outstanding invoice/s which will allow the payee to pay the invoice on their own behalf. A seven (7) day Term will be available to the payee to pay the outstanding invoice in full. The payee may discuss and arrange a payment plan with VUP to meet full payment of the outstanding invoice/s, however this must be approved by VUP first. As part of collection of debit/credit card details at the time of booking an appointment or other service with VUP, VUP reserves the right to apply the outstanding invoices to the nominated card without further notice should the outstanding invoices continue to remain unpaid despite VUP’s attempts to contact the payee to arrange full payment or a payment plan. VUP will charge this card details provided only in the instance where the invoice amount remains unpaid past the due date and neither full payment or a payment plan has been able to be arranged with the payee. VUP reserves the right to not approve scheduling of further services if outstanding invoices continue to remain unpaid despite attempts to arrange same.
Exclusion of Competitors
If you are in the business of creating similar documents, goods or services as VUP for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of VUP. VUP expressly excludes and does not permit you to use or access our Website, to download any documents or information from its Website or obtain any such documents or information through a third party. If you breach this term then VUP will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. VUP reserves the right to exclude and deny any person access to our Website, services or information in our sole discretion.
Copyright, Trademark, and Restriction of Use
This Website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the Website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this Website. VUP expressly reserves all copyright and trademark in all documents, information and materials on our Website and we reserve the right to take action against you if you breach any of these terms. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the Website as the source of the material. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other Website or other form of electronic retrieval system.