CANCELLATION POLICY

Vitality Unleashed Psychology operates a cancellation policy for all appointments scheduled with our practice. Re-scheduling or cancellation to an existing scheduled appointment either on the same business day or the business day before scheduled appointment, and non-attendance of a scheduled appointment without notice will strictly incur a cancellation fee. A cancellation fee is payable by the client, regardless of how the cost of the sessions are arranged to be covered (e.g., by WorkCover QLD, Insurance). Vitality Unleash Psychology has the right to deny scheduling of further appointments until outstanding fees are paid and is at the discretion of the principal psychologist. Under exceptional circumstances at the discretion of the principal psychologist, the cancellation fee may be waived.

*Business day refers to between 8:30am-5:00pm. Notification of re-schedule/cancellation of appointment after 5:00pm will be classified as received on the next business day and incur a same business day cancellation fee.

CANCELLATION OF APPOINTMENT AT SHORT NOTICE HAS EFFECT ON:

1. You. Overcoming your presenting psychological difficulties requires commitment to your treatment. Progress simply cannot be made if you do not attend your psychological appointments as scheduled as momentum of treatment is lost.

2. Other clients. There are many clients who are on a waiting list for an earlier appointment, and these clients are missing out on an earlier appointment they need. With sufficient notice of cancellation, we are able to offer this earlier appointment to them, however without sufficient notice, this is very difficult for us to do.

3. The psychologist. Inadequate notice of change to appointments and non-attendance is disruptive to the psychologist’s time whom has allocated your consultation time to you to help you achieve your treatment goals.

APPOINTMENT REMINDERS:

We will provide you with courtesy appointment reminders to help you remember your appointment.
4 days prior:
We will send you a courtesy reminder via E-mail 4 days prior to appointment.
2 days prior:
We will send you an SMS to confirm your appointment 2 days prior to your scheduled appointment requiring you to reply ‘Yes’ or ‘No’ to confirm your attendance.

It is your responsibility to ensure that you attend your appointment as scheduled, or to provide sufficient notice of change to appointment directly to the practice to avoid cancellation fee.

OTHER REMINDER STRATEGIES:

  • On your fridge or bathroom mirror, or somewhere else where you will see this regularly
  • In your diary or calendar that you use
  • In your phone calendar, and set an alarm reminder for the appointment
  • Ensure that your appointment does not conflict with other commitments

 

Cancellation Notice ProvidedFee Applied
Cancel or reschedule on the business day prior$50.00
Cancel or reschedule on the same business day with more than 3 hours notice$80.00
Cancel or reschedule on the same business day with less than 3 hours notice100% of full consultation fee
Non-attendance (‘no-show’) without notice100% of full consultation fee

*100% of full consultation fee also applies to appointments that are also bulk-billed.

Please note that Medicare, Private Health Funds, and Third-Party payers do not cover payment of cancellation fees. All cancellation fees are payable by the client.

To notify us of a change to your appointment as soon as possible by phoning us on 07 5574 3888 hours:
Mon-Thurs during consultation hours (Closed Public Holidays). We are not open on Fri-Sun so please leave a message or email contact@vitalityunleashed.com.au.

**Please do not SMS to cancel/reschedule your appointment
unless a cancelled appointment is in response to SMS confirmation message. Please phone us directly to reschedule – Thank you**

 

OUSTANDING PAYMENTS:

Invoices due will be emailed or posted to your nominated address and payment is required by the due date to avoid the following fees in addition to your original invoiced amount. Further fees include: a) late payment fees and b) debt recovery fees, and are as follows:

Late payment fee: $10.00. This fee will be applied to the outstanding invoice following non-receipt of payment past the due date of invoice.
Debt recovery fee: $15.00. This fee will be applied to the outstanding invoice in addition to the late payment fee should the outstanding invoice remain unpaid and require debt recovery action by an external debt collector.

If you are having difficulty paying your invoice on time, we do offer payment plans that are suitable for your financial situation. Please contact us immediately upon receipt of your invoice to avoid these additional overdue account fees.